Bone and Joint Institute is taking every precaution to keep our patients and staff safe during the COVID-19 pandemic. We understand that this is a stressful time, and you may have questions about your health and the status of an upcoming appointment. Please see frequently asked questions below with our answers. If you have a question not listed below, please give us a call at 615-791-2630.

Thank you for your patience and for taking all necessary precautions as we navigate this ongoing situation. We appreciate your understanding during this time.

COVID-19 Frequently Asked Questions

Q: Can I still make an appointment with Bone and Joint?A: Yes, we are open and seeing patients, and we are taking special precautions including screening all patients for COVID-19 symptoms upon entering our facility and limiting visitors. If this changes, we will post an update on our website and social media channels.

Please take your temperature prior to your appointment, and call us to reschedule if your temperature is greater than 100.4. If you are a post-operative patient (surgery within the past 90 days) and have a fever greater than 100.4, please call our office immediately.

Our Tollgate Orthopaedic Urgent Care in Thompson’s Station is temporarily closed due to COVID-19 staffing concerns.  Rehabilitation Services at Tollgate will remain open.

Q: Will my upcoming appointment/surgery be canceled?
A: Our office staff will be contacting patients directly if changes to your appointment need to occur. For patients with an upcoming scheduled surgery, our scheduling team will be reaching out to you to discuss the status of your surgery.

If you are symptomatic with a fever greater than 100.4, a cough or shortness of breath, we are asking that you reschedule your appointment.

Q: Can I reschedule my appointment if I’m quarantined or practicing social distancing? 
A: Yes, you may reschedule your appointment.


Q: Can I continue to visit Rehabilitation Services if I am currently in recovery?
A: Yes, both Rehabilitation Services locations (Franklin and Tollgate) are open and seeing patients as long as they are not exhibiting symptoms of COVID-19. We are taking precautions to ensure the safety of our patients and staff. Please call us at (615) 791-2640 to schedule an appointment.

Q: Can I have my prescriptions refilled for the next few months in advance?
A: For prescription refills, please call our office. We’ll help you receive the amount you need on an individual basis.

Q: What is Bone and Joint doing to prevent the virus from spreading at their facilities?

A: We are screening patients upon entry to the building and cleaning our waiting rooms and exams room frequently throughout the day. We have also removed furniture in our waiting rooms to make it easier for patients to practice social distancing in the facility. We are also encouraging patients to stay home if they are exhibiting symptoms and do not need to be seen for an urgent matter.

Q: What can I do to stay healthy? 
A: Due to the declaration from Williamson County Mayor Rogers Anderson, masks will be required at Bone and Joint Institute.  If you do not have a mask, one will be provided to you.  We also recommend following the CDC’s guidelines: https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html. This includes washing your hands, avoiding contact with your face and mouth, social distancing and avoiding contact with others.

Q: Can I still come to my appointment if I’m showing COVID-19 symptoms? 
A: We ask that you reschedule your appointment if you have symptoms of COVID-19. Common symptoms are fever greater than 100.4, cough and shortness of breath.

Q: Can I bring someone with me to my appointment? Is it OK if someone else drives me to Bone and Joint? 
A: We ask that you do not bring guests with you to your appointment during this time, unless assistance is needed with mobility or communication. Someone can drive you to your appointment; but if you do not require direct assistance, we ask that they stay in the car until your appointment is complete.

Q: Whom can I contact if I have other questions? 
A: Please call our office at 615-791-2630.

Q: How can I stay updated on COVID-19 updates at Bone and Joint?
A: We will be keeping this page updated and sending additional updates through our Phreesia email system and social media, if needed.